返金ポリシー

Returns

  • If you're not fully satisfied with your purchase, we're here to help resolve any issues. We encourage you to get in touch with us so we can work together to find a solution. You can always contact us for any return question at support@aprilyangmusic.com.
  • You can return items within 30 days from when you received them. Please note that you'll need to cover the cost of return shipping. The item must be unused, in its original condition and packaging, and include the receipt or proof of purchase. Make sure to let us know your intention to return the item along with the reason for the return.

 

Refunds

  • After we receive your returned item, we'll conduct an inspection and let you know that we’ve received it. We'll then update you on the status of your refund. If your return is approved, we will process the refund to your PayPal account, credit card, or other original payment method.
  • Please be aware that shipping costs are non-refundable. If you receive a refund, the original shipping charges will be deducted from the total amount refunded. The time it takes for the credit to appear in your account will depend on your card issuer’s policies.

 

Damages and issues 

  • April Yang Team thoroughly check, polish and test before dispatch, ensure instruments in optimal condition. However, sometimes an internal fault might go unnoticed, or damage could occur during shipping.
  • If you encounter any issues, please reach out to us within 7 days of receiving your delivery. Describe the problem and include supporting photos or videos to support@aprilyangmusic.com
  • For faulty or damaged products, we offer a full refund, including shipping charges.

 

Exchanges

  • The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
  • Customers need to pay for the return shipping for product exchanges, 
  • The full amount of the original order, including shipping costs, will be refunded as store credit. This credit can be applied to the new item or used for future purchases.

 

European Union 14 day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Thank you very much for your support and understanding of April Yang Team✿